Responsible Gaming

Gaming Should Always Be Fun

At 7spain, we genuinely care about the well-being of every Filipino player on our platform. Whether you're playing bingo in Manila, spinning slots in Cebu, or enjoying live casino games in Davao, we want your 7spain experience to be entertaining, safe, and within your means.

Responsible gaming is not just a legal requirement for 7spain — it's a core value. We understand that for most players, online gaming is a fun hobby and a form of entertainment. But we also know that for some people, gambling can become a problem. That's why 7spain provides a full suite of responsible gaming tools, resources, and support systems to help every player stay in control.

This page explains everything you need to know about responsible gaming at 7spain: our age verification policy, the tools available to help you manage your play, how to recognize problem gambling, and where to get help if you or someone you know needs it.

21+ Age Policy — Strictly Enforced

The 7spain Platform is strictly for adults aged 21 years and older, in accordance with Philippine gaming regulations. This is not just a formality — we take our age verification obligations seriously.

During registration and KYC verification, 7spain requires players to submit a valid government-issued Philippine ID (such as a passport, UMID, SSS ID, driver's license, or PhilSys national ID) to confirm their identity and age. Any account found to belong to a person under 21 years of age will be immediately suspended and all funds returned in accordance with our policies.

If you are a parent or guardian and you believe a minor may have accessed the 7spain Platform, please contact our support team immediately via 24/7 live chat. We will investigate and take appropriate action without delay.

Your Responsible Gaming Toolkit

7spain gives every player free access to a comprehensive set of responsible gaming tools. These tools are available directly from your account settings and can be activated at any time — no waiting period, no fees, no questions asked.

Deposit Limits

Set a daily, weekly, or monthly deposit limit on your 7spain account. Once your limit is reached, you will not be able to make additional deposits until the limit period resets. You can lower your deposit limit at any time with immediate effect. Increasing a deposit limit requires a 7-day cooling-off period to protect you from impulsive decisions.

Loss Limits

Set a maximum amount you are comfortable losing within a given time period. When your loss limit is reached, 7spain will automatically restrict further play until the limit period resets. This tool is especially useful for players who want to keep their gaming budget firmly under control.

Session Time Reminders

Set a reminder to alert you after a specified period of continuous play — for example, after 30 minutes, 1 hour, or 2 hours. When the reminder triggers, 7spain will display a notification asking if you want to continue playing or take a break. This helps you stay aware of how long you've been playing.

Reality Checks

Enable reality check notifications that display a summary of your gaming session at regular intervals, including how long you've been playing and your net win/loss for the session. This keeps you grounded and informed throughout your play.

Cooling-Off Period

If you feel you need a short break from gaming, you can activate a cooling-off period of 24 hours, 7 days, or 30 days. During a cooling-off period, you will not be able to log in to your 7spain account or place any bets. The cooling-off period takes effect immediately and cannot be reversed once activated.

Self-Exclusion at 7spain

Self-exclusion is the most powerful responsible gaming tool available at 7spain. If you feel that your gambling has become a problem and you need a longer break, self-exclusion allows you to permanently or temporarily close your 7spain account.

7spain offers the following self-exclusion options:

• 6-month self-exclusion: Your account is suspended for 6 months. You cannot log in, deposit, or play during this period.
• 1-year self-exclusion: Your account is suspended for 12 months.
• 5-year self-exclusion: Your account is suspended for 5 years.
• Permanent self-exclusion: Your account is permanently closed. This action is irreversible.

To activate self-exclusion, contact our 24/7 live chat support team or send an email to [email protected] with the subject line "Self-Exclusion Request." Self-exclusion takes effect within 24 hours of your request. During the self-exclusion period, 7spain will not send you any promotional communications.

Recognizing Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. The first step to getting help is recognizing the signs. Ask yourself honestly: do any of the following statements apply to you?

If you answered yes to two or more of these questions, you may be experiencing problem gambling. Please don't ignore these signs — reach out for help. You are not alone, and support is available right here in the Philippines.

Where to Get Help in the Philippines

7spain encourages any player who feels they may have a gambling problem to seek professional help immediately. The following organizations provide free, confidential support to Filipinos affected by problem gambling:

• PAGCOR Responsible Gaming Program: PAGCOR, the Philippine Amusement and Gaming Corporation, operates a responsible gaming program that includes player protection resources and guidance for problem gamblers. Visit the PAGCOR website for more information on their responsible gaming initiatives.
• National Center for Mental Health (NCMH): The NCMH Crisis Hotline provides free mental health support 24/7. Contact them at their crisis hotline for confidential assistance. Located in Mandaluyong City, Metro Manila.
• In Touch Community Services: A Manila-based mental health organization offering counseling and support services for Filipinos dealing with addiction and behavioral health issues.
• Gamblers Anonymous Philippines: A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from gambling disorder. Meetings are held in Metro Manila, Cebu, and other major cities.

Protecting Those Around You

Problem gambling doesn't only affect the player — it affects families, friends, and communities too. If you are concerned about a loved one's gambling habits, here are some steps you can take:

• Talk to them openly and without judgment about your concerns.
• Encourage them to use 7spain's responsible gaming tools or seek self-exclusion.
• Contact our support team to report concerns about a specific account.
• Reach out to Gamblers Anonymous Philippines or the NCMH for guidance on how to support someone with a gambling problem.
• Take care of your own mental health — supporting someone with a gambling problem can be emotionally draining.

7spain also offers a third-party exclusion request process. If you are a family member or legal guardian of a person you believe has a gambling problem, you may contact our support team to request a review of that person's account. We will handle all such requests with the utmost sensitivity and confidentiality.