Privacy Policy

1. Introduction

Welcome to 7spain. This Privacy Policy ("Policy") describes how 7spain ("7spain," "we," "us," or "our") collects, uses, discloses, stores, and protects the personal information of users ("Player," "User," or "you") who access or use the 7spain online gaming platform, website located at https://7spain.com, and all related services (collectively, the "Platform").

7spain is committed to protecting the privacy and personal data of every Filipino player who trusts us with their information. We operate within the PAGCOR licensing context for the Philippine market and comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

By registering an account on the 7spain Platform, accessing our services, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any part of this Policy, please do not use the 7spain Platform.

7spain reserves the right to update or modify this Policy at any time. We will notify you of material changes by posting the updated Policy on the Platform with a revised effective date. Your continued use of the Platform following any such update constitutes your acceptance of the revised Policy.

2. Information We Collect

7spain collects personal information that is necessary to provide you with a safe, secure, and enjoyable gaming experience. The categories of information we collect include:

2.1 Information You Provide Directly

• Registration data: Full name, date of birth, gender, nationality, and residential address (including city, province, and postal code within the Philippines).
• Contact information: Email address and mobile phone number.
• Identity verification documents: Government-issued ID (such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID), selfie photographs, and proof of address documents submitted for Know Your Customer (KYC) verification.
• Financial information: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank, UnionBank), and transaction history related to deposits and withdrawals on the 7spain Platform.
• Communications: Records of your interactions with our customer support team via live chat or email, including the content of those communications.

2.2 Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, session duration, click patterns, search queries within the Platform, and features accessed.
• Location data: General geographic location derived from your IP address to verify that you are accessing the Platform from an eligible jurisdiction.
• Cookies and similar technologies: Session cookies, persistent cookies, and similar tracking technologies as described in Section 8 of this Policy.

2.3 Information from Third Parties

• Identity verification and fraud prevention service providers who assist us in verifying your identity and detecting suspicious activity.
• Payment processors and e-wallet providers (GCash, PayMaya, and banking partners) who share transaction confirmation data with us.
• Regulatory authorities and law enforcement agencies where disclosure is required by applicable law.

3. How We Use Your Information

7spain uses the personal information we collect for the following purposes:

4. Disclosure of Your Information

7spain does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal information only in the following limited circumstances:

• Service providers: We engage trusted third-party service providers to assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank, UnionBank), identity verification providers, fraud detection services, cloud hosting providers, and customer support technology providers. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data privacy laws.
• Regulatory and legal compliance: We may disclose your personal information to PAGCOR, the National Privacy Commission of the Philippines, law enforcement agencies, courts, or other government authorities where required by applicable law, regulation, legal process, or governmental request.
• Anti-money laundering (AML) obligations: As part of our compliance with Philippine AML regulations, we may be required to report certain transactions or disclose player information to the Anti-Money Laundering Council (AMLC) or other relevant authorities.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of 7spain's business, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
• With your consent: We may share your information with third parties in any other circumstances where you have provided your explicit consent.

5. Data Retention

7spain retains your personal information for as long as your account remains active and for such additional period as is necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and fulfill the purposes described in this Policy.

In accordance with Philippine gaming regulations and AML requirements, transaction records and identity verification documents are typically retained for a minimum of five (5) years following the closure of your account or the completion of the relevant transaction, whichever is later.

When your personal information is no longer required for the purposes for which it was collected, 7spain will securely delete or anonymize it in accordance with our data retention and disposal procedures.

6. Data Security

7spain implements a comprehensive set of technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 7spain Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Strict access controls ensuring that only authorized 7spain personnel can access personal data, on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform.
• Multi-factor authentication options for player accounts.
• Continuous monitoring for suspicious activity and potential data breaches.

While 7spain takes all reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. You are also responsible for maintaining the security of your own account credentials. Please refer to our Terms & Conditions for your account security obligations.

7. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, you have the following rights with respect to your personal information held by 7spain:

• Right to be informed: You have the right to be informed of how your personal data is being collected, processed, and used by 7spain, as described in this Policy.
• Right to access: You have the right to request a copy of the personal information 7spain holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal information we hold about you. You may update certain information directly through your account settings.
• Right to erasure or blocking: You have the right to request the deletion or blocking of your personal information where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal information for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer by sending an email to [email protected] with the subject line "Data Privacy Request." We will respond to all verified requests within thirty (30) days in accordance with applicable law.

8. Cookies and Tracking Technologies

7spain uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support our security and fraud prevention measures. The types of cookies we use include:

• Strictly necessary cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Performance and analytics cookies: These cookies collect anonymized information about how Players use the Platform, such as which pages are visited most frequently and how users navigate between sections. This data helps us improve the Platform experience.
• Functional cookies: These cookies remember your preferences and settings, such as your preferred language and display options, to provide a more personalized experience.
• Security cookies: These cookies help us detect and prevent fraudulent activity, protect your account, and maintain the integrity of the Platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 7spain Platform. For more information on managing cookies, refer to your browser's help documentation.

9. Children's Privacy

The 7spain Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a person under 21 years of age, we will take immediate steps to delete that information and close the associated account.

10. Changes to This Policy

7spain may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will update the "Last updated" date at the top of this Policy and, where appropriate, notify you via email or a prominent notice on the Platform.

We encourage you to review this Policy periodically to stay informed about how 7spain protects your personal information. Your continued use of the Platform after any changes to this Policy constitutes your acceptance of the updated terms.

11. Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7spain handles your personal information, please contact our Data Protection Officer:

• Live Chat: Available 24/7 directly from the 7spain Platform
• Email: [email protected]
• Subject line: "Data Privacy Request" or "Privacy Policy Inquiry"
• Response time: Within 30 days of receiving a verified request
• Hours: Monday to Sunday, 24 hours (GMT+8, Philippine Time)

For complaints that cannot be resolved directly with 7spain, you may contact the National Privacy Commission of the Philippines, the regulatory body responsible for enforcing the Data Privacy Act of 2012.